Quality Assurance

Quality Assurance Plan 

Calhoun International will implement its written Quality Control Plan (QCP) based on Lean Six Sigma principles and best practices from related contracts to enhance staff efficiencies, ensure customer service, identify risks, and drive cost savings.  Our quality control team will use our tools and systems to accurately track and maintain all aspects of each task order as well as provide an accurate understanding of the client’s expectations and the technical requirements in the SOW.  Our TO PMs will work directly with the Naval Surface Warfare Center to ensure quality in all deliverables and early identification and/or mitigation of any deficiencies.  Calhoun International strives to provide each client with a multitude of quality control processes and methods of implementing contracting standards to ensure that we remain sensitive to organization as we balance our recommendations, assessments, and approaches to best meet the needs of the Naval Surface Warfare Center and SEAPORT-E customers.

Calhoun International ensures quality and efficient delivery of program deliverables through effective task management, responsiveness to changing client requirements, and professional performance throughout the life of every contract.  Our Program Management Office (PMO) consists of a Program Manager, Front Office PM, and Facility Security Officer (FSO) with access to human resource and contract management functions to enable efficient personnel management.  Calhoun’s cost control mechanisms include regular reporting to accurately track labor hours worked, manage subcontractors, provide expedient communications regarding the status of task deliverables and projected funding necessary to support each contract.

Customer Satisfaction

Amy Swinford
Chief Operating Officer
813-222-8400